Goodness Mart Refund Policy

At Goodness Mart, we strive to ensure your satisfaction with every purchase. If you are not satisfied with your purchase, we offer a 14-day return policy. For any return inquiries, please contact us at [email protected].

Return Policy Checklist:

1. Timing: Ensure the item is within 14 days from the day you received it.
2. Condition: The item should be in the same condition, unsealed, and unopened as when it first arrived.
3. Packaging: The item must be in its original packaging.
4. Refund Declaration Form: Complete the refund declaration form.
5. Packing: Pack the item neatly and securely, along with the invoice, ready for return.

Please take utmost care when preparing the item for return, as it remains in your care until it reaches our warehouse. Once you've ensured everything is in place, you're ready to proceed with the return process.

Return Process:

1. Inform Us: Email us before returning the items, providing your order number, name, contact number, and reason for return.
2. Re-packaging: Seal the items securely in proper packaging before sending them to our address via your chosen courier company, at your expense.
3. Original Packaging: Ensure the items are in their original sealed packaging.
4. Refund Declaration Form: Fill in the refund declaration form (contact us at [email protected] to obtain this form). Your refund will be processed within 7-14 business days upon receipt of the returned items at our warehouse.
5. Refund Amount: Refunds will be based on the purchase price (after promotions, discounts, and rebates).

Our Address:

Le Moon Holding Sdn. Bhd 18, Persiaran Jade Hills Utama 1/1, Commerce Village of Jade Hills, Jade Hills, 43000, Kajang, Selangor.

Please note that Goodness Mart reserves the right to decline returns and refunds under the following conditions (subject to review and approval):

1. The returned products were purchased during a promotional sale period.
2. The returned products are not in their original sealed packaging.
3. The returned products do not match the items listed on your order invoice.
4. The return period exceeds the given timeline.